Complaints against pharmacists and owners of pharmacies
All pharmacists who practise in Great Britain have to be
registered with the Royal Pharmaceutical Society of Great Britain
and all registered pharmacies are inspected by the Royal
Pharmaceutical Society of Great Britain. The RPSGB is responsible
for ensuring that all pharmacists and pharmacy owners act in
accordance with the Code of Ethics and with the laws relating to
medicines and poisons.
The Society can deal with:
- complaints about the professional service provided by a
pharmacist/pharmacy at all levels of healthcare, eg, a dispensing
error, wrong labelling, or out of date medicine supplied
- complaints about the conduct of a pharmacist, eg,
unprofessional behaviour
- complaints against owners of pharmacies including
companies
For more information click on the links below:
Guidance on making complaints
against registrants and owners of pharmacies
Complaints
form
Contact:
Fitness to Practise and Legal Affairs
Royal Pharmaceutical Society of Great Britain
1 Lambeth High Street, London SE1 7JN
Fax: 020 7572 2510
e-mail: complaintsaboutpharmacists@rpsgb.org
Complaints about the Society
The Society's staff deal with a wide range of enquiries from
pharmacists, members of the public and others. We aim to get things
right first time.
Where there is a problem with the way we have dealt with an
enquiry, we ask that you contact the person or the section (or the
manager of that section) who provided the service or the response
that you are questioning. This can be done by telephone or in
writing. In this way we hope to resolve your problem
informally.
For more details about what to do if you have a problem, and
about what happens to complaints received by the Society, click on
the link below:
Complaints procedure
Contact:
e-mail: complaintsaboutsociety@rpsgb.org